Terms & Conditions
Reception & Check In Hours:
Reception is open from 9am to 8pm and check-ins are possible at any time during those hours. Guests may check-in any time during reception hours. However, due to our daily cleaning schedule you can only move into your room after 3pm. We do have a luggage storage room where you can ‘park’ your baggage in the meantime.
Arriving outside Reception Hours:
We are pleased we can arrange a late check in for guests arriving in private room only at night time. With your booking you agree for us to take full payment for your booking (plus $3 credit card processing fee) at the time of booking so we can send you a confirmation of your booking with our Late Arrival Instructions. However, in consideration to other guests in dorm rooms, we do not allow check in after reception hours and recommend you book a private room for the first night, then change to a dorm room. We understand that you may change your plans ‘last minute’ to fully enjoy your holiday. If you have any changes to your booking, or will be arriving later than originally planned, please contact us prior to your arrival so that we can email you our late arrival instructions.
Cancellations & ‘No Shows’:
All cancellations and changes to a booking must be received by us by email before 7pm, at least 48 hours (2 full days’ notice – local NZ time) prior to your day of arrival. We will confirm the receipt of your cancellation or change of booking by return email (during our reception hours). No Shows, cancellations or changes to the booking received with less than 2 full days’ notice will be charged to your credit card with the full amount for the booking.
Prices & Deals:
Please follow the prices link or click on the ‘Book Now’ button to check for up to date availabilities and prices. Please note, that all deals are non-transferable and non-refundable.
All our prices are cash prices. However, you may choose to pay by credit card or eftpos subject to a small bank fee.
Christmas and New Year Bookings:
We have a minimum stay period over Christmas and your booking MUST include the three nights of 24, 25 and 26 December.
We have a minimum stay period over New Year and your booking MUST include the three nights of 30 and 31 December and 1 January.
Extended Cancellation Policy for Bookings between 24 December and 3 January:
Any cancellations must be received by email ONE WEEK PRIOR TO your arrival. Cancellations within one week and failure to arrive will be charged at 100% of your booking.
Discounts are available for BBH Club Card Holders for walk-in and phone bookings ONLY and with presentation of a valid BBH Club Card upon arrival. You can purchase this card from us on arrival.
Our hostel is not suitable for children under the age of 14. Bookings with children above the age of 14 must be in private rooms.
For Group Bookings with 6 guests or more, please ONLY use the Group Booking Page as we may not be able to accommodate your group and the 10% non-refundable deposit paid online might be lost if booking through this website (even if the ‘Book Now’ button accepts your booking).